Frequently asked questions

Choose the exact product and provide the delivery address on the LUXE EDIT main store. After the main store creates and confirms the order, a protected link opens this separate checkout center with a locked payment summary.

Yes. The main store sells new products only.

Tracked shipping is complimentary to supported destinations under the current main-store policy.

No. Orders ship DDU and destination duties, taxes and customs charges are paid by the customer.

Eligible unused items can be requested for return within 14 days of confirmed delivery. The full conditions are listed in the Return & Refund Policy.

No. Product selection, price, quantity, discounts, shipping, tax and address are confirmed on the LUXE EDIT main store.

No. Return to the main store to change an eligible unpaid order. A changed order invalidates its older checkout link.

No. Payment is confirmed only after the server verifies an official payment-provider webhook.

Use your account or order link on the main store. This site shows only the minimum payment information needed for checkout and payment tracking.

Orders ship from China with tracked delivery. Delivery time varies by destination, carrier and customs processing, so the current policy does not promise a fixed number of days.

After an eligible return is received and inspected, the refund is issued to the original payment method. Posting time can depend on the payment provider or bank.

Email support@luxeeditglobal.com and include the main-store order number for order-specific assistance. Do not send card numbers or security codes.